The Key to Long-Term MiiWrap Success: Process Mentors
Build a Self-Sustaining System That Delivers High-Quality MiiWrap Services, Every Time
The primary goal of VVDB is to make the most effective version of wraparound available to individuals and families across North America. To do this we need to support the development of self-improving systems and a network of experts who can work together to continually improve and grow wraparound.
VVDB has recognized the need for training, coaching, certification, and quality improvement process that can be self-managed with built in continual improvement. Through twenty five years of implementation research and experience with hundreds of coaches and thousands of staff, VVDB has continually improved the whole Wraparound process adding Motivational Interviewing to create the newest most enhanced version of Wraparound. Â
VVDB has developed multi-modal eLearning training that is vastly superior to workshop training. The training can be individualized to the learning styles of the staff and to the nuances of the population served including young children, youth in their family’s home, children in custody, transition and homeless youth who control their own plans and adults with special needs (e.g. homeless, aged, prisoners, substance abuse, trafficking). Â
The training materials were developed to be used by local coaches. VVDB has also developed fidelity and outcome tools that have been tested and may be used without cost from VVDB.
The Certified MiiWrap Process Mentor (WPM) is a certified professional who has demonstrated the knowledge and skills to motivate and support staff, agencies and communities to implement and continually improve the MiiWrap process and related systems of care. The WPM supports staff, agencies, and communities as a consultant, coach, and a catalyst to change through a process that mirrors MiiWrap. The WPM is ethical, holds a deep belief in the fidelity of the MiiWrap process, and prioritizes actions based on the best interests of the youth and families served. The coach consultant is an expert in all aspects of MiiWrap and thus can provide many different types and levels of support to help staff and programs become better at MiiWrap and improve systems of care implementation. Â
The WPM is a trainer, coach, and consultant who supports and motivates MiiWrap staff, coaches, supervisors, MiiWrap program agencies, and system of care teams to develop and continually improve and innovate MiiWrap fidelity and support and outcomes for children and families. The WPM supports local assessment of strengths, culture, and needs at each level (e.g. staff, agency, and system of care).
Without the Right Leadership, MiiWrap Quality Fades Over Time
You’ve invested in MiiWrap because you know it works. But without a strong system of training and support, even the best programs struggle with:
- Limited engagement and program completions for those served
- Inconsistent service quality
- Coaches and facilitators feeling unsupported
- High turnover & lost expertise
- High cost of outside consultants and trainers who are not part of the local culture
- Programs that fade when external training ends
That’s why you need a Process Mentor.
What is a Process Mentor?
A Process Mentor (PM) is a highly trained leader who ensures your MiiWrap system runs effectively—not just today, but for years to come.
- Guides & Develops Coaches – Trains and supports MiiWrap Coaches to ensure they uphold best practices.
- Drives Program Success – Helps your organization embed MiiWrap into its culture, policies, and daily work.
- Ensures Continuous Improvement – Identifies challenges, refines training, and maintains high-quality services.
Without a PM, your program relies on outside training forever. With a PM, you build the expertise to sustain success internally.
How Process Mentors Are Certified
Becoming a certified Process Mentor requires:
- Mastery of MiiWrap facilitation and coaching
- Advanced training in program implementation and quality assurance
- Hands-on experience leading MiiWrap at the organizational level
- Completion of a structured certification process that ensures deep expertise
Certified Process Mentors don’t just know MiiWrap—they build and sustain it within organizations.
Why Your Organization Needs Its Own Certified Process Mentor
Short-Term Success Starts with an External PM
When you begin your MiiWrap journey, an external Process Mentor helps you:
- Work with agency leader to develop a plan to implement MiiWrap
- Train your first team of facilitators and coaches
- Set up systems and structures to ensure consistency
- Guide your organization through early challenges
This external PM is an expert in helping agencies start MiiWrap, and will make your initial implementation much quicker and more effective.
Long-Term Success Requires an Internal PM
To avoid dependency on external trainers and keep MiiWrap thriving, you’ll need to certify your own Process Mentor.  As part of the international community of PMs always has access to the most current training and supplemental materials. This:
- Maintains program quality even as staff changes.
- Empowers your team with internal expertise.
- Saves significant costs over time by reducing the need for outside training.
In some cases, small agencies near each other might band together to share a PM.
How to Get Started
- Work with an External Process Mentor
Your journey begins with a certified external PM who will help your organization establish a strong foundation.
- Train & Develop Your Own Process Mentor
As your program matures, identify a leader to train and certify as your in-house PM.
- Build a Self-Sustaining MiiWrap System
With an internal PM, your organization has everything it needs to ensure MiiWrap success for the long haul.
Ready to Build a Sustainable MiiWrap System?
Start with expert guidance, then grow your own in-house leadership.
- Find the right external Process Mentor to guide your team.
- Create a plan to train & certify your own PM.
- Build a system that delivers results—year after year.